Contact Us

01264 335566

11 Bridge Street, Andover, SP10 1BE

Mon – Fri: 9:30 – 5:30

Sat: 9:30 – 3pm

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Complaints

If you’re unhappy with any aspect of our service please let us know. We take all complaints seriously. Should you wish to raise a complaint please either contact ourselves by email above or call and ask to speak to the owner on 01264 335566

All financially regulated complaints will be logged and you will receive an acknowledgement letter within 5 days. Whilst we have 8 weeks to fully investigate your complaint and issue a final response letter we will endeavour to conclude our investigations as swiftly as possible. If you’re still unhappy with the outcome you can escalate the complaint to the financial ombudsman service (link) their details will be provided with the final outcome letter

OPEN FOR

APPOINTMENTS ONLY

Due to the current circumstances and wanting to make the shop as safe for everyone as possible we will only be open for certain services via appointments.

We will be closed on Saturdays until we can fully open.

Please make an appointment by

Calling 01264 335566 Mon – Fri 09:30 – 17:30

Services Available

Gold Buying – Please arrange an appointment.

Pawnbroking – Please arrange an appointment.

New Buy Back – Please arrange an appointment.

Renewal Buy Back – Please arrange an appointment if you must pay by cash. If you can pay by card please call the store to renew.

Redeem Buy Back – Please arrange an appointment.

Chq Cashing – Please arrange an appointment.

Western Union – Please arrange an appointment.

All other services will be closed until the shop re-opens.

Thank you for your patience during this time.